Terms & Conditions

# Terms and Conditions Please read these terms and conditions carefully before using the platform  #### 1\. These Terms These terms and conditions of use (“ **Terms**”) are the terms on which you may access and use the PiQ Platform at [www.piqsuite.com](https://www.google.com/url?q=https://piqsuite.com/&sa=D&source=editors&ust=1731935135109746&usg=AOvVaw2zX4MerCe5prs-I7hStjen) (“ **Platform**”). Use of the Platform includes accessing, browsing and using the Platform, including to register an account for a subscription for the Platform (a “ **Subscription**”), to customise your dashboard in the Platform by adding and removing different feeds, charts, TV players and any other types of applications that may become available from time to time (collectively the “ **Applications**”), and viewing and interacting with your preferred Applications on the Platform.By using the Platform, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you should not use the Platform. We recommend that you print a copy of these Terms for future reference.These Terms were last updated on **19** th **February 2024** We may amend these Terms from time to time. If we do amend these Terms we will inform you via email and/or a push notification in the Platform and, by continuing to visit and use the Platform after receiving such notification, you shall be deemed to have accepted the amended Terms. #### 2\. Who we are and how to contact us The Platform is operated by PiQ Global Ltd, a limited company registered in England and Wales under company number 12872883, whose registered office is at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ, and whose VAT number is 436 3325 07.References in these Terms to “ **we**”, “ **us**” and “ **our**” are to PiQ Global Ltd.  If you wish to contact us in relation to the Platform or these Terms, including to make a complaint, please contact us by email at [\[email protected\]](https://piqsuite.com/cdn-cgi/l/email-protection). #### 3\. Other applicable terms and conditions We will process the personal data provided by you when you access and use the Platform in accordance with our Privacy Policy [here](https://www.google.com/url?q=http://www.piqsuite.com/media/privacy-policy.pdf&sa=D&source=editors&ust=1731935135112240&usg=AOvVaw1e_jKzsfIr-mEc4iLlnc1I) and Cookies Policy [here](https://www.google.com/url?q=http://www.piqsuite.com/media/cookies-policy.pdf&sa=D&source=editors&ust=1731935135113007&usg=AOvVaw2KnFpVxEMkfZ0aNiPGT86A). Please take time to read these policies as they contain important terms that apply to you.When you choose to add an Application to your dashboard in the Platform, you will be informed if this is an Application provided and operated by a third party (a “ **Third Party Application**”) and you will be asked to click “accept” to that third party’s terms and conditions and privacy policy relating to the Third Party Application (the “ **Third Party’s T&Cs**”) before you can proceed with the download. By clicking “accept” you confirm that you have read and understood the Third Party’s T&Cs and that you agree to comply with them, and a separate contract will be formed between you and the third party provider (incorporating the Third Party’s T&Cs) which will govern your use of the Third Party Application. If there is any conflict or inconsistency between these Terms and the Third Party’s T&Cs, then the Third Party’s T&Cs will prevail with respect to your use of the Third Party Application only. #### 4\. Subscriptions and accounts We offer different levels of Subscriptions depending on the features you wish to unlock. Details of the different levels of Subscriptions we offer are available in the Platform. In each case, your Subscription is personal to you and cannot be transferred to any other person.  We will provide the services included in your Subscription using reasonable care and skill and in accordance with all applicable laws.You may be required to register an account for the Platform depending on the level of Subscription you choose. You must treat your login details for your account as confidential and not disclose such details to any other person. If you know or suspect that anyone other than you knows your login details, you must immediately change your password, and you must promptly notify us by email to the email address set out above.Paid-for SubscriptionsIf you choose to purchase a Subscription, the fees for your Subscription (the “ **Subscription Fees**”) will be communicated to you during the order process in the Platform. The Subscription Fees are inclusive of any value added tax payable upon such sums and shall be payable in full without any deduction, discount or set off, except as required by law.You will have the option to pay the Subscription Fees monthly or annually in advance. You will be redirected to our third-party payment provider’s platform (currently Stripe) to make the first payment of the Subscription Fees.Your Subscription will commence on the date of your first payment of the Subscription Fees ( **Commencement Date**). The term of your Subscription will be as follows: - If you choose to pay the Subscription Fees **monthly in advance**, the initial term of your Subscription will be 1 month commencing on the Commencement Date and, after expiry of that first month, your Subscription will **automatically renew** for successive 1 month periods until you cancel or reduce your Subscription. - If you choose to pay the Subscription Fees **annually in advance**, the initial term of your Subscription will be 12 months commencing on the Commencement Date and, after expiry of that initial 12 month period, your Subscription will **automatically renew** for successive 12 month periods until you cancel or reduce your Subscription. We will send you a reminder about your Subscription renewing by email, as well as confirmation of the Subscription Fees for the renewal term, between 3 and 5 days in advance of the renewal date so that you have the option to cancel or reduce your Subscription before it automatically renews. We will send you an additional earlier reminder about your Subscription renewing by email, as well as confirmation of the Subscription Fees for the renewal term, between 10 and 14 days in advance of the renewal date if the renewal term is for 12 months. If you do not cancel or reduce your Subscription before the renewal date, we will automatically collect payment of the Subscription Fees for the renewal term using the card details provided by you on the Commencement Date.If we do not receive payment of any sums payable by you by the due date for payment, then, without prejudice to any other rights and remedies we may have, we may: - suspend your right to access and use the Platform (including suspension of your account); - terminate your Subscription; - charge you interest on a daily basis in respect of the overdue amount at the rate of 4% per annum above the Bank of England’s base rate from time to time from the due date and continuing until payment of the overdue amount is received in full by us, whether before or after judgment; and/or - recover from you any reasonable fees directly incurred by us in recovering the overdue amount from you (including reasonable debt recovery agency fees, legal fees and court costs). Consumer cancellation rightIf you are a consumer and you reside in the UK or the EEA, you have a legal right to cancel your Subscription (and received a refund of any Subscription Fees paid by you in advance) if you change your mind within 14 days after the Commencement Date ( **Cancellation Window**). You also have the right to cancel your Subscription after it has renewed where the renewal term is for 12 months (and receive a refund of any Subscription Fees paid by you for the