Privacy Policy

# Privacy Policy Last updated 19th February 2024  PiQ Global Ltd (company number 12872883) (collectively referred to as " **PiQ**”, **we**", " **us**" or " **our**" in this privacy policy) respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you. This policy explains how we process personal data if you are a visitor or user of the PiQ Suite Platform at www.piqsuite.com ( **Platform**). #### 1\. Important information and who we are ##### Purpose of this privacy policy 1. This privacy policy aims to give you information on how we collect and process personal data through your use of the Platform, including any personal data you provide or we collect when you register an account for a subscription for the Platform (a “ **Subscription**”), purchase a Subscription, customise your dashboard in the Platform, interact with feeds, charts, TV players and any other types of applications that may become available from time to time in the Platform (collectively the “ **Applications**”), upload content to the Platform, or contact us in relation to the Platform. 2. Our Platform is not intended for children (persons under the age of 18) and we do not knowingly collect data relating to children. ##### Controller 3. Subject to clause 1.4, we are the data controller and are the person responsible for your personal data. 4. Where you add an Application to your dashboard in the Platform and that Application is provided and operated by a third party (a “ **Third Party Application**”), that third party will be a controller of any personal data we share with that third party to facilitate your use of the Third Party Application and any personal data you upload to the Third Party Application (for example via a chat function). You will be asked to click “accept” to that third party’s terms and conditions and privacy policy relating to the Third Party Application when you choose to add it to your dashboard. We strongly recommend that you read such terms and conditions and privacy policy to understand how that third party will collect and process your personal data. We will be a data processor of such personal data and we will process such personal data in accordance with this privacy policy. ##### Contact details 5. If you have any questions about this privacy policy or our privacy practices, please contact us by email at [\[email protected\]](https://piqsuite.com/cdn-cgi/l/email-protection#2b585e5b5b44595f6b5b425a585e425f4e05484446). ##### Information Commissioner’s Office 6. You have the right to make a complaint at any time to the Information Commissioner's Office ( **ICO**), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. ##### Changes to the privacy policy and your duty to inform us of changes 7. We may update this privacy policy from time to time. Every time you wish to use the Platform, please check this privacy policy to understand the terms that apply at that time. 8. It is important that the personal data we hold about you is accurate and up-to-date. Please keep us informed if your personal data changes during your relationship with us. ##### Cookies 9. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. Our Platform uses cookies to distinguish you from other users of the Platform. This helps us to provide you with a good experience when you browse the Platform and also allows us to improve the Platform. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. However, if you disable or refuse cookies, please note that some parts of the Platform may become inaccessible or not function properly. Please see our Cookies Policy [here](https://www.google.com/url?q=http://www.piqsuite.com/media/cookies-policy.pdf&sa=D&source=editors&ust=1731935265953763&usg=AOvVaw0a-hjk6eMmp5GtcY7OXkd0). for more information about the types of cookies we use and the purposes for which we use them. ##### Third-party links 10. The Platform may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave the Platform, we encourage you to read the privacy policy of every website you visit. #### 2\. The data we collect about you 1. Personal data (or personal information) means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). 2. We may collect, use, store, and transfer different kinds of personal data about you, which are grouped as follows: - **Identity Data** – Information that identifies you, including your name and title. - **Contact Data** – Your contact details, such as your residential address, billing address, email address, and telephone number. - **Account Data** – Details collected when you register and use an account on the Platform, including your username, password, notification preferences, feedback, and survey responses. - **Transaction and Financial Data** – Information collected when you purchase a Subscription, including the level of Subscription, payment intervals, bank account details, payment card details, and transaction history. - **Technical Data** – Electronic information automatically logged by processing equipment, including your IP address, login data, browser type and version, time zone setting, location, browser plug-in details, operating system, and platform, as well as other technology used to access the Platform. - **Usage Data** – Insights into how you use the Platform, including navigation patterns, dashboard customisations, and responses to marketing communications (such as clicks on marketing emails). - **Marketing and Communications Data** – Information about your preferences for receiving marketing communications from us. - **Customer Services Data** – Records of interactions with our customer services team, including details of complaints, queries, feedback, or reviews you provide. - **Social Media Data** – Information accessible through social media platforms when you interact with us, including your social media handle, photograph, date of birth, location, occupation, interests, and any other information or content you publish via platforms like Twitter, Facebook, Instagram, LinkedIn, TikTok, Reddit, Telegram, and Discord. 3. We also collect, use, and share **Aggregated Data**, such as statistical or demographic data, for various purposes. Although this data may be derived from personal information, it is not legally considered personal data as it does not directly or indirectly reveal your identity. For example, we may aggregate Usage Data to determine the percentage of users accessing a specific feature of the Platform. However, if Aggregated Data is combined with personal data in a way that makes it identifiable, it will be treated as personal data in accordance with this privacy policy. 4. We do not collect **Special Categories of Personal Data**, such as details related to race, ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health information, genetic or biometric data. Additionally, we do not collect information regarding criminal convictions and offences. ##### If You Fail to Pro