Privacy Policy

# Legal Transparency is a recurring Checkout.com value that is reflected in our pricing promise, our security protocol and our legal agreements. [Terms & policies](https://www.checkout.com/legal/terms-and-policies) [Service Terms](https://www.checkout.com/legal/service-terms) [Country Terms](https://www.checkout.com/legal/country-terms) [Privacy Notice](https://www.checkout.com/legal/privacy-policy) [Cookie policy](https://www.checkout.com/legal/cookie-policy) [Regulatory](https://www.checkout.com/legal/certificates) [RDR terms](https://www.checkout.com/legal/rdr-terms) [Disclaimer](https://www.checkout.com/legal/disclaimer) [Payment methods rules](https://www.checkout.com/legal/payment-methods-rules) [Claims processing](https://www.checkout.com/legal/claims-processing-fr) ## Checkout.com Privacy Notice This notice was last updated on 19 June 2026. Checkout provides services which help businesses thrive in the digital economy. These services include payment processing and optimization, tools to manage and reduce fraud, and identity verification solutions. This notice is designed to provide you with clear information about how we use personal data when we provide our services, so that you can continue to trust Checkout to handle your data fairly, lawfully, and securely. We want to make sure you understand what personal data we may collect about you when you interact with us, how we use your personal data, and how we keep it safe. Personal data means data from which you can be identified either directly (e.g. via your name) or indirectly (e.g. via your IP address). If you have any questions about how we use your personal data, you can get in touch by one of the methods set out in the Contact us section. This is a global notice that applies to the activities of the Checkout.com group, which includes Checkout Ltd and all affiliated companies (“Checkout”, “we”, “our”, or “us”). The Checkout entity which is the data controller and therefore primarily responsible for your personal data will depend on which Checkout entity provides you with our services in your jurisdiction. You can find details of the relevant Checkout entities [here](https://www.checkout.com/legal/certificates) or under the Country-specifc notices section below. You can scroll down to read the entire notice, or you can jump to the section you are interested in by clicking on one of the headings below: [What personal data do we collect?](https://www.checkout.com/legal/privacy-policy#toc-what-personal-data-do-we-collect) [The purposes for which we process personal data and our lawful basis for doing so](https://www.checkout.com/legal/privacy-policy#toc-the-purposes-for-which-we-process-personal-data-and-our-lawful-basis-for-doing-so) [Your choices and rights](https://www.checkout.com/legal/privacy-policy#toc-your-choices-and-rights) [How we share your personal data with third parties](https://www.checkout.com/legal/privacy-policy#toc-how-we-share-your-personal-data-with-third-parties) [International data transfers](https://www.checkout.com/legal/privacy-policy#toc-international-data-transfers) [How we protect your personal data](https://www.checkout.com/legal/privacy-policy#toc-how-we-protect-your-personal-data) [Contact us & updates to this notice](https://www.checkout.com/legal/privacy-policy#toc-contact-us--updates-to-this-notice) [Biometric Data](https://www.checkout.com/legal/privacy-policy#toc-biometric-data) [Notices relating to our operations in specific countries](https://www.checkout.com/legal/privacy-policy#toc-notices-relating-to-our-operations-in-specific-countries) [Link](https://www.checkout.com/legal/privacy-policy#) ## What personal data do we collect? The personal data we collect, and the ways in which we process it depend on your relationship with us. This notice relates to the information we process about you if you are: | | | | | --- | --- | --- | | | | | | A Merchant Representative: you represent the businesses and prospective businesses that we support. | A Merchant Customer: you are an individual customer who purchases goods and services from our Merchants, applies for a card issued by Checkout, or uses our verification services | A Website User: you are a visitor to our website, including utilising our sandbox environment | This notice applies where Checkout act as a data controller, but we may sometimes operate as a data processor for Merchant Customer data where we carry out instructions and process data on a Merchant’s behalf. In these instances, you should refer to the privacy notice of the Merchant for details regarding how they process your information. ‍ **Merchant Representatives:** | | | | --- | --- | | Data we collect | Where we collect it | | Contact information: your name, job title, email address, phone number, personal or business postal address | -Where you provide it to us by enquiring about, or registering for, our services<br>-From certain trusted third parties, for example those with whom you may have shared your data, and companies which aggregate business contact information<br>-From publicly available sources, for example [Companies House](https://www.google.com/url?q=https://www.gov.uk/government/organisations/companies-house&sa=D&source=editors&ust=1752049170243899&usg=AOvVaw2Ql2K6EqPxVYBFCUfaMj_f) in the UK | | Information from your contact with our employees, such as video and voice recordings | -Recorded and/or transcribed phone calls, chat conversations and email correspondence. | | Sensitive information: proof of address, copy of a personal identification card or passport, financial information and other information as required to validate your identity and background | -Where you provide it to us directly in the course of registering a Merchant for our services<br>-From certain trusted third parties, for example those with whom you may have shared your data, including companies which provide information on company directors and shareholding | ‍ **Merchant Customers:** | | | | --- | --- | | Data we collect | Where we collect it | | Contact information: your name, email address, phone number, personal or business postal address | Where you make a purchase through a Merchant that uses Checkout to process payments, utilize a physical or virtual card issued by Checkout, or use our verification services | | Cardholder information: your payment card details and billing address | Where you make a purchase through a Merchant that uses Checkout to process payments or utilize a physical or virtual card issued by Checkout | | Transaction information: information relating to a purchase, including country, currency, amount, and the identity of the Merchant | Where you make a purchase through a Merchant that uses Checkout to process payments or utilize a physical or virtual card issued by Checkout | | Technical information: your IP address and device information (including the type of browser and operating system and version you use, unique device identifier, and mobile network information) | Where you make a purchase through a Merchant that uses Checkout to process payments, or use our verification services | | Verification information: proof of address, copy of a personal identification card or passport and other information as required to validate your identity | Where you apply for a physical or virtual card issued by Checkout or use our verification services | | Audio visual and, subject to your consent, biometric information: any videos, images, copies of relevant identity documents, face and voice recordings, from which biometric data such as a faceprint, or a voiceprint, can be extracted | Where you upload this information while validating your identity using Checkout’s identity verification services | | Sensitive information: your payment card details, copies of relevant identity documents, and biometric data derived from images of you (for example, an image of your face from a face scan), copies of pe