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 Online Support  [Register](https://live.oexn.global/signup?lang=en-us)  More # Platform Detailed information on our products and updates HOW CAN WE HELP YOU? ## Platforms Help  ### [Tickets & Requests](https://live.oexn.global/login) Contact our help desk via ticketing support system [View More](https://live.oexn.global/login)  ### [Knowledge Base](https://www.oexn.global/services/services-details/) Search for your answer in OEXN's knowledge base [View More](https://www.oexn.global/services/services-details/)  ### [Video Tutorials](https://www.oexn.global/services/services-details/) Learn from the videos, and get inspired by our experts' podcasts [View More](https://www.oexn.global/services/services-details/) # Frequently Asked Questions(FAQs) ### Getting Started How do I deposit funds into my OEXN trading account ? You can deposit funds into your OEXN trading account by logging into your account dashboard and selecting the "Deposit" option.From there, you can choose your preferred payment method and follow the instructions to complete the deposit. What payment methods does OEXN support for deposits ? OEXN supports various payment methods for deposits, including bank transfers, credit / debit cards, and electronic wallets such as Skrill and Neteller. Are there any deposit fees charged by OEXN ? OEXN does not charge any deposit fees.However, please note that your payment provider may impose its own fees How long does it take for deposited funds to reflect in my trading account ? Deposited funds typically reflect in your trading account within 30 minutes - 1 hour for PSP deposits and 3 - 7 business days for bank wires, depending on the banks used. How do I withdraw funds from my OEXN trading account ? To withdraw funds from your OEXN trading account, simply log in to your account dashboard and select the "Withdrawal" option.Follow the instructions to initiate a withdrawal request. What withdrawal methods does OEXN support ? OEXN supports various withdrawal methods, including bank transfers and electronic wallets.Please ensure that you withdraw funds to a verified payment method registered in your name. Are there any withdrawal fees charged by OEXN ? OEXN does not charge any withdrawal fees for the first two withdrawals of the month.However, your payment provider may impose its own fees.Do note this policy may change. How long does it take for withdrawal requests to be processed ? Withdrawal requests are typically processed within 1 - 2 business days, after which the funds will be transferred to your designated withdrawal method. What financial instruments can I trade with OEXN ? OEXN offers a wide range of financial instruments for trading, including currency pairs, commodities, indices, energy, precious metals and some cryptocurrencies(if allowed by regulations). What are the trading hours for different markets ? Trading hours vary depending on the instrument traded.You can view the trading hours for each market on the OEXN website or trading platform. Does OEXN offer leverage, and if so, what are the leverage limits ? OEXN offers flexible leverage options for traders, with leverage limits varying depending on the asset class and regulatory requirements.For FX the default leverage is 1: 500 and for products such as indices the default leverage is 1: 100. Please contact your account manager for leverage changes. Are there any trading restrictions or limitations imposed by OEXN ? OEXN does not impose any specific trading restrictions, but clients are encouraged to familiarize themselves with the terms and conditions of trading with OEXN. What are overnight swaps, and how do they affect my trades ? Swaps, also known as overnight financing fees, are interest payments or credits that may be applied to open positions held overnight.They are calculated based on the interest rate differentials between the currency pairs being traded. How are swap rates calculated for different currency pairs and assets ? Swap rates for different currency pairs and assets are displayed on the OEXN trading platform and may vary depending on market conditions. Does OEXN offer swap - free accounts for Islamic traders ? Yes, OEXN offers swap - free accounts for Islamic traders, which do not incur any swap charges or credits. What are the spreads offered by OEXN ? OEXN offers competitive spreads on all tradable instruments, which are displayed on the trading platform in real - time. Are there any commissions charged on trades ? OEXN does not charge any commissions on trades.The costs of trading are primarily built into the spreads offered. Are there any hidden fees or charges that I should be aware of ? OEXN is transparent about its fees and charges, and clients can view a full breakdown of trading costs on the OEXN website or trading platform. How does market volatility affect trading with OEXN ? Market volatility refers to the degree of variation in price movements within a financial market.Higher volatility may result in larger price swings and increased trading opportunities. Does OEXN implement any measures during periods of high volatility ? OEXN employs risk management measures to mitigate the impact of market volatility, including margin requirements, stop - loss orders, and trading restrictions during extreme market conditions. How can I manage risks associated with volatile markets while trading with OEXN ? Clients are encouraged to implement sound risk management strategies, such as diversification and position sizing, to manage risks associated with market volatility. What documents are required for account verification(KYC) with OEXN ? To verify your account with OEXN, you will need to provide valid identification documents, such as a passport or driver's license, as well as proof of address. How long does the KYC verification process typically take ? The KYC verification process typically takes 1 - 3 business days, depending on the volume of verification requests and the accuracy of the documents provided What measures does OEXN take to ensure compliance with AML regulations ? OEXN adheres to strict AML regulations and employs robust measures to prevent money laundering and other illicit activities.This includes monitoring transactions, conducting customer due diligence, and reporting suspicious activities to regulatory authorities. Are there any additional steps I need to take to comply with AML requirements ? Clients may be required to provide additional documentation or information to comply with AML requirements, especially for large transactions or unusual trading patterns. ###### [Markets](https://www.oexn.global/more/platform/\#) [Forex](https://www.oexn.global/markets/forex/) [Stocks](https://www.oexn.global/markets/stocks/) [Commodities](https://www.oexn.global/markets/commodities/) [Indices](https://www.oexn.global/markets/indices/) [Precious Metals](https://www.oexn.global/markets/precious/) [Energy](https://www.oexn.global/markets/energy/) [Options](https://www.oexn.global/markets/options/) [ETFs](https://www.oexn.global/markets/etfs/) ###### [Advantages](https://www.oexn.global/advantages/) ###### [Tools](https://www.oexn.global/more/platform/\#) [Cloud Technology](https://www.oexn.global/tools/technology/) [Virtual Private Servers](https://w