NatWest CEO Thwaite says AI will take some banking jobs

## /artificial intelligence News and resources on artificial intelligence systems, innovations and initiatives worldwide. #### Editorial This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. # NatWest CEO Thwaite says AI will take some banking jobs NatWest's Paul Thwaite has become the latest bank CEO to predict that artificial intelligence will take over some jobs in the sector but says that this does not necessarily mean overall headcounts will drop. 2 Likes019 June 2026 [Be the first to comment](https://www.finextra.com/newsarticle/47960/natwest-ceo-thwaite-says-ai-will-take-some-banking-jobs#comments)  #### Editorial This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. As lenders around the world ramp up their usage of AI, a debate about whether the technology will lead to mass layoffs or simply change the nature of roles has been growing. A recent analysis from [Morgan Stanley](https://www.finextra.com/company-news/2598/morgan-stanley) predicted that AI will lead the European banking sector reducing the size of its workforces by 10%, or [200,000 jobs](https://www.finextra.com/newsarticle/47097/morgan-stanley-predicts-over-200000-european-banking-jobs-will-be-cut-by-2030---ft), within five years. But, [JPMorgan](https://www.finextra.com/company-news/2531/jpmorgan-chase) CEO Jamie Dimon has stressed that his bank is focusing on [shifting staff into new roles](https://www.finextra.com/newsarticle/47355/jpmorgan-embarks-on-staff-redeployment-as-the-bank-rewires-for-ai) as AI shakes up traditional ways of working. Speaking at a business summit hosted by The Times, Thwaite said: "In effect there will be roles that currently exist that absolutely to all intents and purposes \[will be\] delivered by AI." Whether that will lead to [NatWest](https://www.finextra.com/company-news/2628/natwest) reducing the size of its 60,000-strong workforce, Thwaite would not commit but said that it "is definitely going to change". [HSBC](https://www.finextra.com/company-news/2476/hsbc) chief Georges Elhedery has expressed similar sentiments, predicting that AI "will destroy certain jobs and create new jobs". Patrick Sullivan, CEO of the Parliament Street think tank hit out at Thwaite's comments, saying: “Another day, another city chief scaremongering the workforce without due consideration for the consequences. What we need from finance chiefs is a clear action plan for how tools like AI will reshape the jobs market and turbocharge the economy.” How banks talk about AI and staffing levels has come under scrutiny after [Standard Chartered](https://www.finextra.com/company-news/2754/standard-chartered-bank) CEO Bill Winter said the tech will take the jobs of some "lower-value human capital," as he outlined plans for nearly [8000 job cuts](https://www.finextra.com/newsarticle/47776/standard-chartered-to-cut-7800-jobs-as-ai-takes-over-the-back-office). Following widespread pushback, including from some other bank leaders, Winters [moved to clarify](https://www.finextra.com/newsarticle/47797/standard-chartered-backtracks-on-lower-value-human-capital-comments) the comments, telling staff in a memo: "Where roles do fall away, it reflects changes in the work, not the value of our people." **Want to hear more about financial crime prevention? Why not consider attending Finextra's NextGen FinCrime event in London on 8 July 2026. Find out more at [nextgenfincrime.com](https://www.nextgenfincrime.com/).** [Sponsored\\ \[Webinar\] AI, HR and Financial Services: Modernising Banking Systems from Front to Back](https://www.finextra.com/banners/banner.aspx?opt=ad&baid=8106) 2 Likes ## Share 1 ### Related Company ### Channels [/artificial intelligence](https://www.finextra.com/channel/ai) [/retail banking](https://www.finextra.com/channel/retail) [/wholesale banking](https://www.finextra.com/channel/wholesale) ## Comments: (0) [Sign in to comment](https://www.finextra.com/community/login.aspx?returnurl=%2fnewsarticle%2f47960%2fnatwest-ceo-thwaite-says-ai-will-take-some-banking-jobs) #### Editorial This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community.  Watch our market data ##### 4,000 data feeds \| 75 data providers. 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