Ireland’s Gambling Overhaul Is Here. Is Your KYC Stack Ready?

## What’s Changing for Irish Player Verification Under the new requirements, operators must verify both proof of identity (POI) and proof of address (POA) before a player can deposit or play. That makes onboarding more than a basic identity verification, because the workflow must also confirm that the player is eligible, lives at an acceptable Irish address, and is using legitimate documentation. The complexity starts with the type of identity document submitted. An Irish driving license can satisfy both POI and POA in one step, because GRAI approves address extraction directly from the document. A passport, however, does not contain an address, so operators must collect two POA documents – ideally of different types – such as a government-issued letter or a utility bill. Bank statements are not acceptable, and supporting documents must be issued within the last six months. These new requirements mean that operators need onboarding flows that can dynamically adjust based on the document presented, rather than relying on a single workflow for every player. ## Why the Passport Journey Creates a Conversion Risk The two-document POA requirement creates a real user abandonment risk, especially for those using a passport as one of their POIs. Players that have come to expect a rapid and frictionless onboarding may quit the process if they are asked for additional documents without clear instructions, automated capture or real-time feedback. This is where the flexibility of the identity verification solution becomes a commercial differentiator. A solution with a rigid workflow can turn a seemingly straightforward process into a frustrating experience, especially when players have to pause, put down their phone, search for acceptable documents, and potentially upload the wrong ID type or wait for manual review. A dynamic workflow can guide each player through the right path, using the document they have already provided to determine what needs to happen next. Manual document review queues will not scale in this environment. Remote operators may see large volumes of players attempting to onboard ahead of major sporting events, promotional campaigns or peak betting periods. Slow verification at this critical phase can directly affect the timing of deposits and first bets, or even cause gamers to move to another operator. Intelligent, automated capture, verification and data extraction can help operators maintain compliance without creating bottlenecks that frustrate legitimate players. ## Liveness Detection Is Becoming Essential to Trust While biometric verification is not yet mandatory under GRAI, [liveness detection](https://www.jumio.com/products/liveness-detection/) is strongly recommended to protect against deepfakes, synthetic identities and spoofing. The threat environment has changed quickly, and fraudsters now have access to tools that can create convincing images, manipulated documents and AI-generated identity assets at scale. Gaming operators are especially exposed to these threats because new accounts can be quickly monetized. Fraudsters may use fake identities to claim bonuses, bypass age controls, launder funds, exploit promotions or access restricted markets. A verification process that only checks whether a document looks valid may not be enough, because operators also need confidence that the person presenting the document is real, present and connected to the identity being used. The penalties for noncompliance raise the stakes for operators. GRAI fines can be up to €20 million or 10% of turnover, so the cost of weak onboarding controls can extend far beyond abandoned registrations and a diminished player experience. Poor identity verification can expose operators to regulatory action, losses through fraud, and long-lasting reputational damage among players and stakeholders. ## How Jumio Helps Operators Prepare Jumio helps gaming operators meet Irish verification expectations with flexible workflows that adapt to the player’s document type: - A local driving license can satisfy POA and POI in one step, while a passport can trigger a [Doc Proof](https://www.jumio.com/products/document-verification/) workflow to collect the required two POA documents. - [Fastfill](https://www.jumio.com/products/fastfill/) extracts player data from the identity document and pre-populates the registration form, reducing manual entry and improving the onboarding experience. It also helps detect expired documents or underage players at the point of capture, so operators can identify eligibility issues earlier in the journey. - [Cross-Transaction Risk](https://www.jumio.com/products/cross-transaction-risk/) and [Risk Signals](https://www.jumio.com/products/risk-signals/) add another layer of intelligence by helping confirm Irish residency, flag VPN use, and validate email and phone information in real time. These signals allow operators to strengthen controls without adding unnecessary friction for legitimate players. - [Watchlist Screening](https://www.jumio.com/products/screening/) supports AML and compliance teams by screening players against PEPs, sanctions and adverse media. Continuous screening helps operators keep their player base aligned with compliance obligations as new information emerges, rather than treating onboarding as a one-time decision. ## Turning Compliance Into a Better Player Experience Ireland’s new gambling framework raises the bar for operators, but it also creates an opportunity to modernize onboarding. Operators that prepare early will not just meet the requirement, they will be better positioned to reduce fraud, improve conversions and build player trust from the first interaction. The regulation sets the bar, and the way operators meet it will determine whether compliance becomes a burden or an advantage. The operators who come out ahead will be the ones that turn a new requirement into a seamless player experience. If you’re ready to build a GRAI-compliant verification stack, [talk to a Jumio expert](https://www.jumio.com/contact/request-information/). ## Get the latest updates from the Identity and Beyond blog, delivered to your inbox. Comments Δ Yes, I would like to receive periodic updates from the Jumio blog as well as marketing communications regarding Jumio products, services, and events. I can unsubscribe at any time. Jumio values your privacy. To learn more, visit our [Privacy\\ Statement](https://www.jumio.com/legal-information/privacy-policy/). This content from Jumio is for general information purposes only. Please consult your legal team for advice regarding your particular situation. Your Privacy Choices Do Not Sell/Share My Personal Information. Confirm [Powered by Transcend](https://transcend.io/ "Powered by Transcend") [See Our Privacy Notice](https://www.jumio.com/legal-information/privacy-notices/website-notice/ "Visit our privacy notice") Switch language