Cookie Policy

# app.visitor-analytics.io is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\_BLOCKED\_BY\_CLIENT Reload This page has been blocked by an extension  #### Cookies & Data Protection Policy Purpose This Cookies and Data Protection policy aims to give you information on how your personal data is collected and processed by Alp Financial Limited (“AlpFin” or “we”, “us”, “our”), including any data you may provide through this website, make an enquiry about our products or services, sign-up to our market reports, when you purchase a product or service, or apply for jobs at AlpFin. It is important that you read this Data Protection policy together with our other policies or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you understand why and how we are using your personal data of the following: • [www.alpfin.com](http://www.alpfin.com/) • AlpTrader software applications for Windows, iOS and Android Data controller AlpFin is the data controller and responsible for your personal data. This means that we decide how your personal data is processed and for what purposes. If you have questions about this Privacy and Data Protection Policy or the way personal information is processed or used in connection with the use of our software applications or websites, please contact us via [support@alpfin.com](mailto:support@alpfin.com). Your request must include your name and other information needed for the identification, as well as for the full and complete processing of your request. Changes to the Cookies and Data Protection Policy The processing of personal data is governed by the General Data Protection Regulation 2016/679, Data Protection Act 2018 and other UK data protection laws (“UK Data Protection Legislation”). Any changes we may make to our Cookies and Data Protection policy in the future will be posted on AlpFin’s website. Please check back frequently to see any updates or changes to our Cookies and Data Protection Policy. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us by contacting [info@alpfin.com](mailto:info@alpfin.com). How do we process your personal data AlpFin complies with its obligations under the UK Data Protection Legislation by: ​ - keeping personal data up to date - by storing and destroying it securely - by not collecting or retaining excessive amounts of data; and - by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data The data we collect about you Personal Data Personal data, or personal information, means any information about a natural person from which that person is or can be identified, directly or indirectly. It does not include data where the identity has been removed (anonymous data). Identification can be by the information alone or in conjunction with any other information that is in, or likely to come into, the data controller’s possession. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows: - Identity Data includes your first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender. - Contact Data includes postal address, email address and telephone numbers - Financial Data includes bank account and payment details. - Transaction Data includes details about payments to and from you or the organisation you represent and other details of products and services you or the organisation you represent have received from us. - Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website. - Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses. - Usage Data includes information about how you use our website, products and services. - Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences. - Trading Data includes your trading activity such as the frequency of your trading and number of trades, and monetary activity such as number of deposits/withdrawals, payment methods used. We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice. We may also collect, store and use the following Special Categories of Personal Data about you of more sensitive personal information: ​ - information about your health, including any medical condition, health and sickness records; and - information about criminal convictions and offences. How we collect your personal data We use different methods to collect data from and about you, including through: - Direct interactions. You (or someone acting on your behalf) may give us your personal data by providing business cards, filling in forms or by corresponding with us by post, phone, and email or otherwise. - Automated technologies or interactions. As you interact with our website, trading systems, we may automatically collect technical data such as IP address or browsing actions. We collect this data by using cookies. - Third parties or publicly available sources. We may receive your personal data from various third parties including credit reference agencies; law enforcement and regulators; Internal Third Parties (refer to Glossary); introducing brokers and intermediaries. How we use your personal data We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: - Where we need to perform the contract, we are about to enter into or have entered into with you; - Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; - Where we need to comply with a legal or regulatory obligation. In particular: ​ - To conduct the Know Your Client (KYC) and client due diligence. - To communicate with you and contact you and to provide you with products and services that you request from us or, where you have consented to be contracted, for products and services that we feel may be of interest to you. - To manage and perform the products and services provided to you - To keep you updated on changes to our services and relevant client matters - To develop and test new products and features - To diagnose or fix technical problems - To perform our obligations arising from any contracts entered into between you and us. Please refer the Glossary to find out more about the types of lawful basis that we will rely on to process your personal data. Generally, we do not rely on consent (via opt-in) as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You can withdraw consent to marketing at any time by contacting our Operations Team via [info@alpfin.com](mailto:info@alpfin.com). ​ Purposes for which we will use your personal data We have set out below, in a table format, a